PRIVACY POLICY

Last updated: October 2026  |  Effective: from the date of publication

Mobile Masters Detailing (ABN 49 684 235 363) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We collect personal information only when necessary. This may include:

• Contact details — name, phone number, email address, suburb
• Vehicle details — make, model, and condition information provided in quote requests
• Communications — messages you send via our quote form, email, or Facebook Messenger (including any photos of your vehicle you share with us)
• Email subscription data — if you subscribe to our mailing list via the WA Caravan Checklist opt-in
• Website usage data — collected automatically by Google Analytics when you browse our website: the pages you visit, how you found us (for example a Google search, an ad or a link), your device and browser type, your approximate location (city or region), and actions such as tapping our phone number or sending the quote form. This data does not include your name, phone number or email address. See section 5.

We do not collect payment details, government-issued identifiers, or sensitive information as defined under the Privacy Act.

2. How we collect information

Information is collected directly from you when you:

• Submit a quote request via our contact form
• Call or text us on 0459 748 968
• Email us at admin@mobilemasterdetailing.com
• Message us on Facebook or Messenger, including by tapping one of our Facebook or Instagram ads
• Subscribe to our email list via the WA Pre-Trip Caravan Checklist form
• Browse our website (automatically, through Google Analytics cookies)

3. How we use your information

Your information is used solely to:

• Respond to your quote request and provide our detailing services
• Contact you regarding bookings, follow-ups, or scheduling
• Send you email communications you have subscribed to (you may unsubscribe at any time)
• Improve our services and customer experience
• Understand how our website is used and which advertising and links bring enquiries (website usage data only)

We do not sell, rent, or trade your personal information to third parties. We do not use your information for unsolicited marketing beyond communications you have opted into.

4. Third-party services

We use the following third-party services that may process your data:

• Web3Forms — processes quote form submissions. Privacy Policy
• MailerLite — manages email subscriptions. Privacy Policy
• Meta (Facebook, Instagram and Messenger) — carries the messages you send us through Facebook Messenger and runs our Facebook and Instagram ads. When you message us, Meta handles that conversation under its own policy; we see your Facebook name, your messages and anything you choose to share. We do not use the Meta Pixel on our website. Privacy Policy
• Google Analytics 4 (Google LLC) — website usage statistics, see section 5. Privacy Policy · How Google uses data from sites that use its services

These services are bound by their own privacy policies. We select providers that comply with applicable data protection standards.

Overseas processing: some of these providers store or process data outside Australia. For example, Google processes Google Analytics data, and Meta processes Messenger conversations, on servers in the United States and other countries. By using our website and services, you acknowledge that your information may be handled overseas by these providers under their own privacy policies.

5. Cookies and Google Analytics

Our website uses Google Analytics 4 to count visitors and see how the site is used, so we can improve it and spend our advertising budget sensibly. Google Analytics uses small files called cookies, stored in your browser, to tell new visitors from returning ones. It collects the website usage data described in section 1.

• We use these reports in summary form (for example, "12 visitors from Google searches this week"). We do not use Google Analytics to identify you personally, and we do not send it your name, phone number or email address.
• According to Google, Google Analytics 4 does not log or store IP addresses.
• We do not sell this data.

How to opt out: you can block or delete cookies in your browser settings, or install Google's Google Analytics Opt-out Browser Add-on. Our website still works if you block these cookies.

6. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Quote form data is transmitted via encrypted HTTPS connections. We do not store credit card or payment information.

7. Access and correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at admin@mobilemasterdetailing.com or call 0459 748 968.

8. Email communications

If you subscribe to our email list, you may unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly. We comply with the Spam Act 2003 (Cth).

9. Complaints

If you have a complaint about how we handle your personal information, please contact us at admin@mobilemasterdetailing.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL. Continued use of our website or services constitutes acceptance of the updated policy.

Contact

Mobile Masters Detailing
ABN 49 684 235 363
Perth, Western Australia
📞 0459 748 968
📧 admin@mobilemasterdetailing.com